Posts by daz68

Again i have tryed to log in since Sunday and have poor quality log in screen with a offset screen making it impossable to log in

dann macht endlich was mit denn server so das wir spielen können oder wenns nicht geht gibt die leute ihr geld wieder ,,

schnell genug um zu schreiben das hier deutsch geschrieben wird aber des spiel ist egal oder wie ??

typisch

Quote from Sirkka

Quote from Drestam

Also, as I've seen several mentions of this, I want to add that we have not randomly banned anyone, ever. There are no random blocks from the support. If you still have trouble joining our servers, please check regularly, it should end up working.

Even if the account isn't blocked, we are blocked from logging in by your filters, anti-ddos measures or however you would like to call it. It's the system and not the support. I know that some posts could be interpreted as users saying that the support might have blocked them, but this would be just speculations. I rather think it's an issue in the communication strategy to "fry" those posts from people that might have stated something in an inaccurate way. In fact, I've seen this over the years a lot.
If I were to speculate about it, it's about showing off competence. But in the end it's different. It's nitpicking to avoid crucial questions that someone is currently unable to answer appropriately (for the meantime). Therefore, I think it's not necessary.

It's important to keep being in contact with the community at these times, and even more important to be on the same page as the game support. This wasn't the case today, and I'm aware you apologized for it already. So I won't complain now about writing a ticket for 15 minutes, despite I expected it was pointless. And it was indeed pointless. So even someone patient might feel annoyed at some point.

Since this is blowing up, even vague information could be helpful to maintain some peace. Like wondering about the consequences before something is done, since I do assume that the result isn't as surprising for your technicians. Or at least, I hope so.

I'm aware that many comments are not very nice or not necessarily very reasonable either, but the more important it is to communicate appropriately. However, I do think that you can still improve.

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again day 3 and no chance to log in , i would like my money back due to this..

so you keep all cash payments avalable for a game that nobody can play ??

just a Big JOKE

and again my dred is gone due too dc of server, aion ows me ap