Display MoreThe example makes no sense at all, because I know they have no risotto before I decide to go in.
BUT: if I want my burger without the sauce, my coke without the ice and a salat instead of fries, I get it, because I am the customer......
That comparison doesn't work, it doesn't work like this for any game (ok, there might be one or two exceptions).
There is no game in which devs simply do everything players want/ ask for because they are customers. The game can't be customized for every player according to his/her own tastes and desires. Games are made by devs who makes choices and take decisions. Of course feedback has a place (especially in a MMo that has regular updates) which is higher or lower depending on games and some changes are directly born based on Community feedback but the game is not just an addition of all player's wishes, it's a creation with creators.
The devs create a game, try to put their effort and passion into something that they hope people will like and play. Ideally, they also listen to feedback to try to improve it, but in the end they offer you a vision of something they create and then it's up to each and everyone to decide if they like it or not and if they want to play it or not.
A writer writes a book and create something that you will appreciate or not. He doesn't change parts of the book based on his readers feedback and yet they bought the book and are customers to some extent. Same for the director of a movie. The fact that you are a customer doesn't mean thet devs are bound to listen to all your personal wishes.
Don't get me wrong, they should obviously try to listen to the most obvious feedback shared by the majority though. But a game is not as simple as "I'm the customer, they have to give me everything I ask for". Nonetheless, I do agree that to keep your customer it's most of the times in your interest to listen to their feedback
This is your personal view, although your write in the name of the devs, but tbh -no offense- I am really not sure if you have an important role in your company and anyone in your company listens to you, but ok.
Other customers of your product gave you already an answer to your post below your post, so no need to repeat that.
You think I (the customer) can´t have any influence on your product because you think that´s the way things are? Hmmm, maybe you are right, BUT I definitely have influence on my credit card and that´s the only fact that counts.
Giving you our feedback on your product by telling you whats wrong with it and what has to be improved is a free quality check you and your company should be grateful for. You want to decline our feedback and keep on doing with your product whatever you want? Fine, I will do with my money whatever I want........