Stopping the game process

In some cases it may happen that the game will continue to run after it has been closed. This can create an error and will not allow you to run more copies of the client and will result in an instant closing of the game.

To solve this, complete the following:

1. Press Ctrl+shift+esc
2. Click the Processes tab
3. Order by "Image Name"
4. look for Aion.bin
5. Select and click "End Process"

This will force close the client and you should be able to run the game like normal once this has been completed.

Allow Aion in Windows Firewall

In some situation, Windows may be blocking your access to Aion with its built in firewall. To solve this, please do the following:

1. Open your Control Panel
2. Select "Allow a program through Windows Firewall"
3. In the settings window, go to the Exceptions tab.
4. Click Add Program and a new window will appear.
5. Now select browse and find your Aion.bin file.
   
   • This can generally be found here "C:\Program Files\Gameforge\AION Free-To-Play\bin32" depending on how you installed Aion.
6. Select Aion.bin and click ok.
7. Select ok again until you're completely out of this window.

Aion will not be in your allowed connections for Windows Firewall, please be aware you can also do the for the 64 Version of Aion, just going into bin64 and not bin32.

Error: E02015 - Insufficient Memory

Symptom:

This error appears at random when installing the game or an update sometimes.

Solution:

1. Stop the launcher
2. Restart your PC
3. Restart the Launcher. The update or installation should now continue like normal.

Error: E02018 - Alternative

Symptom:

This error will normally appear between the installation percentages of 12% and 52% and is generally created due to having slow internet connections.

Solution:

In most cases, this can be solved by just stopping the launcher and then restarting the launcher after around 5 minutes.

However, some players have reported this error appearing when the launcher hits 52%, this generally indicates a problem with your IP not being accepted for whatever reason and can be avoided by using a VPN service such as "HotspotShield". Only use this while installing the game, once the game is installed, you can uninstall this and run the game like normal.

Caution:

The use of VPN software is not officially support by Gameforge, and while this is allowed for the installation process, it is advised not to use such programs when playing the game

Error: E02019 - File can not be extracted

Symptom:

This error will happen when you're installing or updating the game and is created by a corrupt file being downloaded in place of the file you needed.

Solution:

To solve this problem, you will need to download a clean copy of the file that is corrupt. In the error message, you will receive a file like at the end, for example:

"Sounds\music\Pak_001.pak"

1. This is the file that has been corrupted and will need to be corrected. This can easily be done by closing the launcher and searching for this file on your computer.
2. Once this file has been found, delete the file and do a complete system restart.
3. Now restart the launcher and begin updating your client like normal.

Checkpoint:

If you notice this error is happening repeatedly, this may indicate that you have a problem with your HDD. I suggest you run a manual check just to make sure everything is working correctly.

1. Open the Command Prompt as Administrator
2. Type the following command;
   
   • chkdsk/f/r
3. The message "Do you want this disk to be checked the next time your system restarts? (Y/N)" will appear, type Y and press Enter
4. Restart your computer and allow the Check Disk system run, this may take some time.
5. If there are any problems located on your disk, this system will normally automatically repair it.

Error E14001 - Game.dll

Since the release of patch 3.5, some people have encountered a game.dll error when trying to launch the game.

Go to microsoft.com/en-us/download/details.aspx?id=26347 and Download the Visual C++ update.

Keep in mind the x32(x86) install will fix the x32(x86) bin error, to fix the x64 bin error you will have to scroll down the page and download the x64 version.

It is Advisable to install both x32(x86)/x64 fixes if you're running an x64 windows as the original Aion Bin is an x32 process

After you have successfully downloaded and installed this small patch your Game.Dll Error should be fixed.

P.S.

Some players have reported that its necessary to restart your PC to apply the changes, thou it doesn't apply for everyone.

For People who are experiencing issue with finding the x32/x64 Setups here are direct links

x32(x86)

download.microsoft.com/downloa…8FD8D66A/vcredist_x86.EXE

x64

download.microsoft.com/downloa…8FD8D66A/vcredist_x64.EXE

xIA64

download.microsoft.com/downloa…FD8D66A/vcredist_IA64.EXE

Playing AION on Linux

This is a small guide for people that wish to play Aion on Linux, please be aware that this is not perfect and I have not personally tested this as of yet.

1. First, download the Aion launcher and PlayOnLinux
2. Start PlayonLinux
3. go to the "Tools" menu
4. Manage versions of wine
5. install the 1.4.1 version of wine x86
6. Return to the main window of PlayOnLinux
7. Click "configure"
8. and create a "New 32-bit virtual drive" - even if you have a 64-bit os, this is important)
9. Choose wine version 1.4.1
10. Enter the name for your virtual drive
11. The virtual drive is now created. Select the virtual drive for AION and go to the "Install Packages" tab.
12. Start the installation of D3Dx9 and vcrun2005
13. Then go to the "Wine" tab and start the task manager, please browser and launch the AION installation. First accept the installation of .NET 2.0 by the installer.
14. This will take several hours and the final installation is about 22GB
15. Once installed, you will have a shortcut called "AION Free-To-Play.Ink". Only this shortcut will allow you to run the game, in contains the needed parameters for the launcher to run correctly.
16. In the configuration panel, select the virtual drive served for AION, click the Miscellaneous tab and "Open the virtual drive file and past the shortcut in. For example " / home / nomdevotreordi / .PlayOnLinux / wineprefix / AION / drive_c / Program Files / Gameforge / NCLauncher / "
    While still in the configuration panel, select the "General" tab and click "Create a shortcut for this Virtual hard drive" and then "browse" and select the shortcut "AION Free-To-Play.Ink"

With this complete, you will now be able to run Aion. If you already have the game installed elsewhere and wish to avoid a complete reinstallation, complete the following tutorial:

Installing Aion from a backup or copy

Known Bugs:

• Trimming of certain scriptures in windowed mode - restore the full screen to solve
• Glitches or lag on map generation if you have a smaller graphics card - Free feel to adjust the graphics options to improve this
• Crash-PlayOnLinux launch the game with the shortcut as error message: ". POL_Wine Error Wine seems to have planted ...". To address this concern, go to the "Wine" tab PlayOnLinux, start the task manager and run the shortcut from it.

Network Problems

If you're experiencing network issues, here are a few tips on how to locate them and resolve them.

Local Network:

The Local Area Network (LAN) is part of your home network that connects your computer to the router you're using. Please make sure if you're encountering network problems that you're connected via Ethernet and not via WiFi and this has been known to create problems.

Internet:

This is what you're using to connect to Aion, so this will cover all issues found between your router to the Aion servers. Some issues here you will be unable to solve as they may be created by your provider or other sources.

The first steps you should follow if you encounter a problem with your network can be found below;

1. Reboot your router
2. Open the command prompt
3. type ipconfig /flushdns and press enter.

If you're still encountering problems, please try the following:

• Check connectivity to the servers
• Measure the speed of your internet connection

Checking connectivity to the servers

These manipulations are used to verify the proper connectivity between your PC and the servers of AION Free-To-Play. They are to be completed if you have a problem connecting to a server, or if you have problems with high latency.

There are two commands to check using Windows network, ping and tracert. Both commands use the ICMP protocol which work relatively well through firewalls (not all but most firewalls are configured by default).

IP addresses and domain names of Aion:

79.110.83.79 or en.aion.gameforge.com (Web)

79.110.83.91 or update.aion.gfsrv.net (server update)

79.110.83.80 (Server Login and Selection game server)

• Stormwing 35 79.110.83.66
• Sillus 38 79.110.83.69
• Odin 62 79.110.83.72
• Ragnarok 63 79.110.83.70
• Union1 115 79.110.83.87
• Union2 116 79.110.83.89
• Battlefield 118 79.110.83.75

79.110.83.101 Rookie 2 [INT]

79.110.83.87 Union1 [INT]

79.110.83.89 Union2 [INT]

79.110.83.96 Pangea1 [INT]

Ping a server:

Open windows command as Administrator

The ping command allows you to see the response time of a server, type "ping xxx.xxx.xxx.xxx" (place the X with the server ip of your choice) or type "ping aionfreetoplay.com". By default, the ping command sends four packets of data to the server, however it is advised to increase this for a more accurate result. To complete this, type "ping-n xx" and then the ip, replacing xx with the amount of packets you wish to send.

Examples of a ping test:

ping-n 20 79.110.83.73 (ping Suthran with 20 packets)

ping-n 20 update.aion.gfsrv.net (ping server update with 20 packets)

ping-n 20 79.110.83.76 (ping Calindi with 20 packets)

Tracert the server:

The tracert command allows you to see if a server is contacted and also provides you with a list of all routers between your pc and the desired server. This is very useful in solving network problems and you're generally able to see if a connection is lost along the way.

Tracert command examples:

tracert 79.110.83.72 (tracert Urtem)

tracert 79.110.83.80 (tracert to the server login)

tracert update.aion.gfsrv.net (tracert to the server update)

Copy and Pasting Commands:

To avoid typos when typing the commands, you can copy and paste into the command window as follows:

With your mouse select with command, and then press CTRL + C

Right-click on the top of the command window, then Edit → Paste

Measure the speed of your Internet Connection

Depending on the speed of your connection, this may create problems when you're trying to run Aion. To confirm your connection speed, please first make sure you disable any programs in the background.

MSN, Skype, Xfire, Steam, etc etc

Once completed, please go the the following site:

speedtest.net/

This will provide you with the speed of your connection, please note this down and then go to this site:

pingtest.net/

This will then provide you with the ping of your connection and generally how stable it is.

If both of these sites provide you with positive information, then the chances of the problem being your network has been lowered. However, if you receive a bad score on these, it is suggested to contact your Internet Service Provider for more information.

Secure connection to the site and store

Whenever you're connecting to the website using your Aion account name, check that you're using https. By default, the site does not force a secure connection, however using this will force it to a secure connection.

Save the address below in your favorites and always use this address to connect to the site:

aionfreetoplay.com/website/

CAUTION: After identification, the site returns consistently in unsafe mode (http). So after identification must again click on your favorite to return to secure mode (https). Look for the padlock indicating a secure connection before going to the store or on your account management page.

NOTE 2: If you go on the forum, you pass in unsafe mode. We will again use your favorite board to secure mode if you want to go on the page or account management the store after the forum.

Optimising your Ping (TcpAckFrequency)

Since Windows XP, there is a new entry in the registry to configure the behavior of TCP / IP. With the evolution of TCP / IP, it is now possible to answer several queries at the same time.

By default, Windows expects 200ms before responding to multiple requests simultaneously. As soon as it can send two responses at the same time, it does. The problem is that in video games, this option can magnify your 200ms ping (time windows where expected).

To change this setting in Windows, you must run regedit and change in Administrator

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\<ID

of your Network Adapter>\TcpAckFrequency

By default this entry is 2, however, you can change this to 1. For the changes to take effect you must restart your computer.

For those who have trouble with this operation: there are automated scripts that do the same thing. The most famous is Leatrix Latency Fix.