What an absolute masterclass display of: incompetence and poor customer experience/mgmt.
GF, you did, successfully, re-create the OG/Classic feeling of Aion launch, especially when it comes to poor connectivity. Having a newly launched version of your game be downright unplayable for a whole weekend within an initial launch period is beyond believe. The last days were riddled with DCs, Rubberbanding and outages. Not even private servers that DDOS each other on a regular basis have this much downtime as your "live service". I am sure your engagement metrics will look fantastic in your next MBR - it is of your own making.
I deeply regret having invested as much time and monetary support since launch as I did - you fooled me twice, so this one is on me, I guess.