Fix your servers or return our money

  • First of all, this is not acceptable anymore.


    It is over and over again that we are getting lags/disconnects in the game.

    We as players do NOT care what the reason is. You need to fix it. The game is unplayable for significant amount of time.

    This is NOT what we paid for.


    And no, we don't want another empty apology with "we are working on it, here's some free stuff."

    Either FIX the servers, or return our money we paid.


    We don't want your free candy or entrance scrolls. We are paying to play the game, not to do instances 5 times so we can have 1 shot at killing a boss without lags. You are wasting our time.


    Free to play games have better infrastructure. NA/Korea didn't have such issues. So yes, this is on YOU.

    Stop blaming the game engine, game code, server providers, DDoS ... all of that is in YOUR power to change, work on, pay for. Why has it not yet been done? Are you really just milking us for all the money you can while maintaining minimal investment?


    Even the Aion Classic development team at GF was said by CM that is shared among more games. Do we, as players, not deserve even dedicated people? Are we really not paying you enough?


    I am writing this while trying to log in to the game, during our DC run.

    Yesterday I got DCd during Tahabata fight.


    Thank you for making my decision easy tonight, I'm going to do RL stuff instead of Divine siege, because I doubt I would be able to play anyways even if I stayed home.


    Fix your game or refund us the money we paid to play. (And yes, I am aware that the Terms&Conditions are on your side, but if you want to keep any sort of positive brand recognition, that is your only option.)


    For all other players, I beg you. Do not spend any more money in the game unless we have the servers stable for at least a week straight. We vote with our wallets. Please be on the side of players and hold this company accountable for their services.



  • We are in Europe, no matter how many legal terms they have, since one pays for a service, we have rights... so don't play dumb and show your face for once, if you don't want us to start denouncing them, let them I remember that we are already players with years in aion and we do not accept your cheap apologies

  • 10000% agree



  • We are in Europe, no matter how many legal terms they have, since one pays for a service, we have rights... so don't play dumb and show your face for once, if you don't want us to start denouncing them, let them I remember that we are already players with years in aion and we do not accept your cheap apologies

    Yes, that is also a thing, although I am not so well versed in the consumer laws so I don't want to pull random facts out of nowhere.:D

  • Bump.

    I'm ashamed to have renewed my subscription earlier today, such a bad service for a 2008 game, it's unbeliavable.

  • They just don´t get servers fixed and they never will. AND they won´t give you money back, all you/we can do is don´t give them any more money. Never! For no reason, no matter what they put in their cash shop, the only thing that works or gets instant fixes if not. Just let this game die the well-served death.

  • I don't really want my money back, but it would be nice to get the servers running.


    Also would be nice to get a wipe, start over, delete all experience+ready set items(ranked, sr etc) from campaign quests and see everyone running around in whites, greens, and some blues, but hey you can't have everything. XD

  • I don't really want my money back, but it would be nice to get the servers running.


    Also would be nice to get a wipe, start over, delete all experience+ready set items(ranked, sr etc) from campaign quests and see everyone running around in whites, greens, and some blues, but hey you can't have everything. XD

    Yes, that would be the prefered way for sure. But I do not wish to pay for something that I can't use.

  • It is also very easy for me to let it go again. uninstall an keep away from it unfortunately...

  • I was more than happy to buy my subscription vs play classic. But if I cant play it, it's obvious that's not a fair deal.


    We dont need to know that you are working on that. We need to know that you are able to manage this kind of situations and avoid the effects on "customers".

    It's not something new ... there is much people in the world able to manage security of servers, u just need to pay them ;D

  • You had a chance (and actually still have) for longer lifecycle of server with healthy monetization and a decent communty population.

    Moreover, it does not even require a tons of resources: adding some really nice skins to the shop (not those ugly cringy casual ones you keep adding every week) and a bit better DDOS protection/server (that's not expensive, c'mon...).


    Poor feedback from the team, all comunity managers are gone immediately after the lauch, critical technical issues, extremely poor marketing decisions.

    This literally looks like killing the game on the purpose :)


    The best thing we can do as the customers: just not paying anymore.

  • I want to say that they are wankers who think about money instead of making a clean server whether it's on OFFI or Le Classic in Korea they have no worries just in Europe.

  • Very good writeup of how things look right now. When Drestam took over as main CM for Aion, the level of communication has fallen drastically.

  • Dont think it's the CM deciding what to say or how to protect the server. And to tell something interesting in this situation he should be fed by the company with something interesting, and evidently it's not the case

  • Dont think it's the CM deciding what to say or how to protect the server. And to tell something interesting in this situation he should be fed by the company with something interesting, and evidently it's not the case

    Yes, that's one of the issues. Drestam yesterday stated that it's not DDoS. Today he said "It is DDoS, I was wrong yesterday" ... so he comments on things he doesn't even have info about. Shows very bad state of the way the company works inside.

  • so i feel bad for him in case cause he's fed with wrong info, but cannot accuse him in person.

    From the statements it looked more like he doesn't have any info until today and made a statement anyways. I don't blame him for that. I will complain about not enough communication compared to Galeas. While Galeas had a lot of empty answers, at least he was present. Can't be said about Drestam.

    However, neither of those two people are the main problem. Main problem is the technical status of servers.