I am a player from Switzerland who was eager to play Aion Classic and had a good experience so far on Atreia server.
(1) I had to go out of Europe for holidays and wanted to quickly connect to the game to check a couple of things IG. I managed to do it (from the carribean) but suffered some frequent disconnection in game, which prevented me from checking the things I wanted. I had the great idea of thinking this would improve by using a VPN and connecting through an EU exit.
Immediately after I did, Gameforge launcher indicated that Aion Classic was "currently unavailable to you. Please contact support". I thought that Gameforge may have had blacklisted IPs of this VPN (ProtonVPN) so I decided that it was find struggling a bit with connection and go back on normal access. However, the message was still displayed, as if my account had been completely disabled as a consequence of that connection attempt through a VPN. I tried to repair and uninstall/reinstall the game, to no avail and I am presently unable to access it.
(2) I tried to log in to the support portal in order to try to find assistance on that problem, but the support page simply does not recognize my credentials either. I am hundred percent sure these are correct (which is evidenced by the fact that I can write on that forum). Worst, after a couple of attempts with the correct credentials, I received a condescending message about to stop trying to guess my password and instead use the reset password function (which I did and does not work either for the support page) and come back in 3 hours.
At this time, I can neither access the game nor access the support.
Did anybody have a problem with either (1) or (2) and can offer some insight?
Is there any way I can contact support other than through the portal that apparently does not work?
This is honestly a bit of a puzzling experience as I find myself completely unable to contact Gameforge other than through this post.
Thanks a lot,