So this weekend it started well... Saturday the Atreia server was down for over 5 hours. When it came back up finally it wasn't long and it was taken down for emergency maintenance. At this time lots of people were in instances.... and they were lost.
Tahbata then was taken down.... I suspect the same instances lost on that server.
Not 20 minutes after Atreia was up again - with people chancing instances the server again went down. So multiple instances lost..... the chat was quite entertaining with the comments when people finally got back, especially those who were on the final boss of an instance when taken from them.
Head to Sunday - again server outages... again complaints of lost instances.
So the server uptime was pretty much like the pitiful drop rate - extremely poor. What does a support ticket get you? Nowhere just that have to put up with it and "IF" Gameforge choose to do any compensation they would look for all.
Now this is the interesting part... we PAY for access to a game, we get no communications and we just have to accept this. Up the drop rate, reset instances on server restarts like the OLD DAYS so we don't suffer this instance limitation and lose out on our only real chance of drops in the game as the open world drop rate of 0.00001% is bad.